The veteran or veteran’s family should call the VSC Office (419) 213-6090 and tell the VSC staff member what their need is (i.e., Financial Assistance or VA Claim). Then, they need to accurately and clearly respond to the questions asked by the VSC staff member. If a Service Officer or Financial Assistance Investigator is available, the caller will be transferred to them. Otherwise, the information provided by the veteran or veteran’s family will be given to the next available Service Officer or Investigator, who will return the call.
A veteran could walk in for assistance. But, all staff members may be engaged in assisting other veterans. An initial call in is the best option.