Lucas County Children Services
705 Adams St.
Toledo, OH 43604
To report child abuse/neglect: 419-213-CARE (please do not report online)
Foster care/adoptions: 419-213-3336
Public Information, Speaker's Bureau: 419-213-3253
Email: Use the Contact Us form or email
If you have a concern regarding the agency's management of a
case, please address your issue through the chain of command, beginning
with the caseworker of record. Use the following order when contacting
- Caseworker of record
- Casework supervisor
- Department coordinator or manager
What is an Ombudsman?
The Lucas County Children Services Ombudsman is a neutral dispute
resolver. It is the Ombudsman's job to aid in the resolution of problems
related to the Children Services delivery system in a non-adversarial
manner. An ombudsman has the ability to investigate complaints and make
recommendations, but no authority to make or reverse decisions. LCCS recently moved the Ombudsman function to the office of the Lucas County Family Council to ensure that the decisions being made were as impartial as possible.
What can the Ombudsman do for me?
The Ombudsman can investigate your complaint and determine whether you
have been treated fairly. If the Ombudsman concludes your complaint is
justified, (s)he will work with you and the agency to find a fair solution.
If the Ombudsman concludes the complaint is not justified, (s)he will take
the time to explain the reasoning. The Ombudsman is not an advocate or
someone who will automatically take your side in a conflict. It is the
Ombudsman's job to consider all sides of a complaint in an impartial and
When should I go to the Ombudsman?
Usually it is best to think of the Ombudsman as a last resort - someone
who will try to help when other approaches have failed. If you have a
problem, first discuss it with the Caseworker, Supervisor, and then with
the Coordinator or Manager of the department involved. Many times they
will explain a specific policy or correct the problem on the spot. In
fact, agency staff can solve most problems quicker and easier than the
Ombudsman. If you don't know who to see, or what procedure to use, by
all means contact the Ombudsman. The Ombudsman can point you to the
right person and explain the best way to go about solving your problem.
If you have already made a reasonable effort with the agency to resolve
your problem and have still not been successful, contact the Ombudsman.
How do I contact the Ombudsman?
By phone: 419-214-4061, in person, or by mail. (If you wish to discuss
your situation in person please call the above number first to arrange a
convenient time to meet.) Or, download a printable written grievance form. Mail it to:
c/o Lucas County Family Council
2275 Collingwood Blvd., Suite 101
Toledo, OH 43620