Overview

Lucas County Department of Job & Family Services (LCDJFS) provides services such as TANF (temporary cash assistance), SNAP (food stamps), Medicaid (medical assistance), subsidized Childcare, APS (adult protective services), and PRC (prevention/retention/contingency funds). The Division of Child Support establishes parentage, enforces support orders, and collects and disburses child support in order to ensure that families receive the financial support to which they are entitled.

To check case status or verify benefits call: 1-844-640-6446.

Submit verifications via email (Please include a case or social security number on documents. Allow 2 business days for documents to be added to case.)

End of SNAP EAS Flyer-Arabic (PDF)

End of SNAP EAS Flyer-Mandarin (PDF)

End of SNAP EAS Flyer-Nepali (PDF)

End of SNAP EAS Flyer-Russian (PDF)

End of SNAP EAS Flyer-Somali (PDF)

End of SNAP EAS Flyer-Spanish (PDF)

• Email Documents
• Fax:        (419) 213-8820
• Mail:        P.O. Box 10007, Toledo, OH 43699-0007
• Child Care Only Fax:  (419) 213-8547
• Email Child Care Documents

You can also apply for benefits or check case status:

• Online
• By Phone: 1-844-640-6446

Your applications and documents will be scanned and added to your case in a timely manner. Currently, self-scan stations are not available.

Hardcopy applications can be obtained from the front of 3737 W. Sylvania Avenue or may be printed from the online document center (PDF). All applications will be processed as normal and clients will be contacted via phone if a phone interview is being scheduled, or if there are questions.

LCDJFS Non Discrimination Statement (PDF)

Things to Know (updated March 30, 2023)

• The Consolidated Appropriations Act of 2023, which was unveiled and passed by Congress in late December and signed by the President on Thursday, December 29th, contains several provisions of significance that are designed to end pandemic-related policies in SNAP and Medicaid. End of Pandemic related changes to SNAP and Medicaid (PDF)
• According to the Federal Food and Nutrition Service, Ohio is among a number of states being targeted by criminals stealing Supplemental Nutrition Assistance Program (SNAP) benefits. Tips for keeping your SNAP, EBT, and Cash cards safe (PDF)
• Renewals for Medical Assistance are still required annually. Please ensure the agency has the current mailing address.
• All applications and documents will be processed as normal.
• Instructions for scanning documents with your phone (Android devices).
• Instructions for scanning documents with your phone (Apple devices).
• To submit your scanned documents, attach the documents in an email and submit to Lucas_Documents@jfs.ohio.gov. Please remember to include your case number or social security number.
• The Food and Cash Assistance programs require an interview to be completed between the applicant and a case worker. Medicaid does not require an interview.
• You will receive an appointment letter with details for when to call for your scheduled interview.
• Due to staff shortages please be aware of long wait times on the phone for Applications/Interviews.
• For proof of Eligibility or Income Statements: Call 1-844-640-6446 or email your request (type "Income Verification" in the subject line and include your case number/SSN). You can also access statements on the Self Service Portal (SSP).
• Self Service Portal How-to Guide (PDF)
• Important updates and additional community programs/services are shared on our Facebook page.
• LCDJFS is open to the public for Limited Lobby Services and to inquire with the partner offices in the main lobby.
• Lump sum payments to Ohio Department of Medicaid (ODM), should be sent to the following address: OH Dept of Medicaid/Lump Sum L-3676, Columbus, Ohio 43260 (With your check, include a cover letter with your name, SSN, case number, and reason for submitting the check).
• We do not process Unemployment Claims. You must contact ODJFS for UC 1-877-644-6562.

Fraudulent Ohio Benefits Calls

The Ohio Benefits Project Team is receiving reports that individuals in counties across Ohio are receiving fraudulent calls which are falsely identifying that their benefits are ending and requesting personally identifiable information (PII) such as their Social Security Number. 

These calls are not generated by the State of Ohio or any of its agencies. Please report these calls to the State of Ohio Attorney General's office at 1-800-282-0515 or online. 

 Official communications from the Ohio Benefits Project come from either (844)640-6446 (phone calls) or (614)350-2711 (text messages).